Direct Support

For support requests, please contact us at Support@RothwellGroup.com. If you have a technical question, please include all of the following information in your message, to help us to diagnose the problem as quickly as possible:

1.   Brief description of the problem and what feature of PaleoPro you were using when it occurred
2.   ArcGIS version and which service packs, if any, are installed (In ArcMap, see: Help → About window)
3.   PaleoPro version installed (Open the PaleoPro Configuration window then click the About PaleoPro button. The version number is in the bar at the top of the window that opens.)
4.   Operating system are you are using and whether it is 32- or 64-bit
5.   Reconstruction/analysis information:

• Name of the plate model you were using when the error occurred
• Reconstruction age or analysis parameters
• Which “fixed” plate you were using, if any

6. Information about user layers:

• Type of user layers (point, line, polygon or raster) you were reconstructing, if any
• Anything special about the user layers (e.g., they are very large, they overlap the 180 longitude line, etc.)

7. Screenshot attachment of the error message that appears (Expand the More information section of the error message window, then copy and paste all of the content into your message.)
8. Screenshots attachments of reconstruction/analysis results, if applicable