Plate Tectonics and Basin Modeling Software
Call us for a free evaluation license: 303-261-8107, ext. 10

Support

Discover More image

Rothwell provides a wide range of product services and advanced information for our customers, partners and community. From this menu you can access FAQs, user manuals and training course descriptions.  To request access to product downloads, please register on the User Login/Registration page.

Discover More

User Login/Registration

Community Blog

FAQs & User Manuals

Training

Direct Support

For support requests, please contact us at Support@RothwellGroup.com. If you have a technical question, please include all of the following information in your message, to help us to diagnose the problem as quickly as possible:

1.   Brief description of the problem and what feature of PaleoGIS you were using when it occurred
2.   ArcGIS version and which service packs, if any, are installed (In ArcMap, see: Help → About window)
3.   PaleoGIS version installed (Open the PaleoGIS Configuration window then click the About PaleoGIS button. The version number is in the bar at the top of the window that opens.)
4.   Operating system are you are using (Windows XP, Vista or Windows 7) and whether it is 32- or 64-bit
5.   Reconstruction/analysis information:

  • Name of the plate model you were using when the error occurred
  • Reconstruction age or analysis parameters
  • Which “fixed” plate you were using, if any

6.   Information about user layers:

  • Type of user layers (point, line, polygon or raster) you were reconstructing, if any
  • Anything special about the user layers (e.g., they are very large, they overlap the 180 longitude line, etc.)

7.   Screenshot attachment of the error message that appears (Expand the More information section of the error message window, then copy and paste all of the content into your message.)
8.   Screenshots attachments of reconstruction/analysis results, if applicable

Contact Us

The Rothwell Group, L.P.
200 Union Blvd., Suite 300
Lakewood, CO 80228
(303) 261-8107, ext. 10
Sales@RothwellGroup.com
Fax: (713) 401-9735
Support@RothwellGroup.com

Follow Us

LinkedIn pages, product and company information: PaleoGIS software for plate tectonics and basin analysis; PaleoClimate fast, flexible, low-cost paleoclimate modeling software; The Rothwell Group, L.P.SlideShare profile, presentations: PaleoGIS software for plate tectonics and basin analysis; PaleoGIS & PaleoClimate User ConferenceTwitter profile, tweets related to apps for ESRI ArcGIS: PaleoGIS software for plate tectonics and basin analysis; PaleoWeb free plate tectonics software for academics and researchers; PaleoClimate fast, flexible, low-cost paleoclimate modeling softwareYouTube channel, videos related to apps for ESRI ArcGIS: PaleoGIS software for plate tectonics and basin analysis; PaleoWeb free plate tectonics software for academics and researchers; PaleoClimate fast, flexible, low-cost paleoclimate modeling softwareGoogle+ page, posts related to apps for ESRI ArcGIS: PaleoGIS software for plate tectonics and basin analysis; PaleoWeb free plate tectonics software for academics and researchers; PaleoClimate fast, flexible, low-cost paleoclimate modeling software

User Login